COVID-19 Announcements
Reservations
- Individual Bookings: everything you need to know.
- When does Booking.com facilitate payment for the property?
- How can I see if a reservation falls under a credit slip?
- When will a reservation appear in my Affiliate account?
- Does the customer have to pay on arrival?
- How can I see if a reservation status has been updated?
Travel Agents
- Where can I view my reservations if I’m a travel agent?
- My customer is at the property but there is an issue, what should I do?
- Can I pay for a customer’s reservation with my corporate credit card?
- Can I provide customer's credit card for the payment?
- How can I prepay for a reservation if the property doesn't accept credit cards?
- Can I use a Genius account to make reservations with the Travel Agent Tool?