Payments: everything you need to know

TABLE OF CONTENTS

1. Credit slips & your current balance?

2. How do I receive my commission payment?

3. Why haven't I received my commission payment?

Credit slips & your current balance?

We issue credit slips every month on the first week of the month and send these to you via email if you materialized stayed reservations two months prior. A credit slip is equivalent to an invoice. It can be used for tax administration purposes, in the same way you’d present a regular invoice so there is no need for you to send us an invoice. Credit slips provide information about the amount of commission you have earned each month. This is tracked using your Affiliate ID.

The information will look something like this:

3 stayed bookings from 2021-01-01 to 2021-01-31   56 EUR

5 stayed bookings from 2021-01-01 to 2021-01-31   120 EUR

The list of stayed reservations for any given month can be found in the ‘Performance’ section of the menu, under ‘Individual Bookings’. You will also be able to see which which credit slips the reservations are connected to.

However a final payment is only made if your current balance is 100 EUR or more. Payment is then made three weeks later, on the third Friday of the month.

You can find all your credit slips in the following way:

• Log into your account
• Click on 'Your Account'
• Select 'Credit Slips'
• Select the credit slip you are interested in and click ‘Download’

You can read more about our commission structure here: https://affiliates-support.booking.com/hc/en-us/articles/115011828407

How do I receive my commission payment?

We have two options for commission payments:

1. Direct bank transfer in Euros (EUR), US Dollars (USD) or British Pounds (GBP). (If you receive your commission by bank transfer and want to switch to a different currency, please send us a request and we’ll change it for you.)
   
   
2. PayPal transfer. Please note that we can only make PayPal payments in EUR, but you’ll be able to withdraw your money in any currency you choose.
   
   

   You can modify your payment details by:

   • Log into your account
   • Click on 'Your Account'
   • Selecting 'Account Setup'

Why haven't I received my commission payment?

If you don't receive payment, there are a few possible reasons why you may not have received your commission for your reservations:

• The bank details you provided may be incorrect or incomplete.
•  You may have used a non-verified PayPal account (Your account may not have been verified through the PayPal website - please see screenshot attached)
•  You may have used non-Latin characters in your payment details.
•  Your bank may not be able to receive payment in EUR, USD or GBP.
•  You may be using a correspondent bank (which our system doesn’t allow).
•  Your current balance may be below 100 EUR
• Reservations are not materialized yet (Bear in mind that it takes two months after checkout for this to occur)

You can find more information about bank account requirements here.