In this case, please contact our Customer Service immediately and they will try to find a solution for you.
Other articles in Reservations
- How to modify or cancel a reservation?
- Who to contact with questions about reservations.
- How can I check the reservations that have been booked through my account?
- Guest stayed, but the reservation is marked as a no-show.
- How can I get an invoice for the reservation?
- How to make a reservation (as a Travel Agent)?
- Can I charge a booking fee?
- What if the accommodation cannot honour a confirmed reservation?
- When does Booking.com facilitate payment for the property?
- How can I see if a reservation falls under a credit slip?