In this case, please contact our Customer Service immediately and they will try to find a solution for you.
Other articles in Travel Agents
- Where can I view my reservations if I’m a travel agent?
- My customer is at the property but there is an issue, what should I do?
- Can I pay for a customer’s reservation with my corporate credit card?
- Can I provide customer's credit card for the payment?
- How can I prepay for a reservation if the property doesn't accept credit cards?
- Can I use a Genius account to make reservations with the Travel Agent Tool?
- Making Reservations as an Offline Travel Agent: everything you need to know.