In this case, please contact our Customer Service immediately and they will try to find a solution for you.
Other articles in Reservations
- When does Booking.com facilitate payment for the property?
- How can I see if a reservation falls under a credit slip?
- When will a reservation appear in my Affiliate account?
- Does the customer have to pay on arrival?
- How can I see if a reservation status has been updated?
- My customer is at the property but there is an issue, what should I do?
- Can I pay with my corporate credit card?
- Where can I see the booking window?
- What to do if the booked room is not available?
- Can I provide customer's credit card for the payment?