My customer is at the property but there is an issue, what should I do? Olena Updated March 18, 2019 15:56 Follow In this case, please contact our Customer Service immediately and they will try to find a solution for you. Related articles Making Reservations as a Travel Agent: everything you need to know. Can I replace the Booking.com logo with my own in the Search Box? How does the standard commission scale work? Does the customer have to pay on arrival? Can I provide customer's credit card for the payment? Comments 0 comments Article is closed for comments.