In this case, please contact our Customer Service immediately and they will communicate with the property in order to find accommodation for your customer. This alternative accommodation could either be at the same property, or at another property with the same standards of your reservation.
Other articles in Reservations
- Individual Bookings: everything you need to know.
- When does Booking.com facilitate payment for the property?
- How can I see if a reservation falls under a credit slip?
- When will a reservation appear in my Affiliate account?
- Does the customer have to pay on arrival?
- How can I see if a reservation status has been updated?
- My customer is at the property but there is an issue, what should I do?
- Can I pay with my corporate credit card?
- Where can I see the booking window?
- What to do if the booked room is not available?