In this case, please contact our Customer Service immediately and they will communicate with the property in order to find accommodation for your customer. This alternative accommodation could either be at the same property, or at another property with the same standards of your reservation.
Other articles in Reservations
- How to modify or cancel a reservation?
- Who to contact with questions about reservations.
- How can I check the reservations that have been booked through my account?
- Guest stayed, but the reservation is marked as a no-show.
- How can I get an invoice for the reservation?
- How to make a reservation (as a Travel Agent)?
- Can I charge a booking fee?
- What if the accommodation cannot honour a confirmed reservation?
- When does Booking.com facilitate payment for the property?
- How can I see if a reservation falls under a credit slip?