For questions about reservations you have made for yourself or for others, please contact:
- Our Customer Service department. Our team of agents speak 43 languages, so you should be able to communicate in your own language.
- The accommodation directly. Their contact details are listed on the booking confirmation.
Please have the reservation id and pin code with you when making the call.
Note for Travel Agents: you can log in to the Partner Center, choose 'Reservations' and click on the 'Manage booking' button of the applicable reservation. You can then send them a message or call them.