It’s possible that some properties cannot accept credit cards as a payment method. These properties are tagged as ‘Cash only’ under the ‘House rules’ section of their property page, which also appears on all booking confirmations.
In such cases, prepayment should be made by bank transfer. First, double-check if the property has provided any additional payment instructions under ‘The fine print’ section of their property page. If not, contact the accommodation using the details found on the confirmation, or reach out to our Customer Service team who are available 24/7.